Privacy Policy

Last updated: 21 May 2026

1. Introduction

GanjaranX ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at ganjaranx.comand related services (collectively, the "Platform").

By accessing or using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, and phone number when you register or contact us.
  • Payment Information: When you top up Ganjaran Points, payment is processed by Billplz (for FPX) or Stripe (for card payments). We do not store your full card number or bank credentials. These processors have their own privacy policies.
  • Usage Data: Pages visited, time spent, browser type, device type, IP address, and referral source.
  • Transaction Data: Records of points earned, redeemed, and purchased.
  • Communications: Any messages you send us via our contact form or email.

3. How We Use Your Information

  • To create and manage your account and Ganjaran Points balance.
  • To process top-up payments and reward redemptions.
  • To send transactional emails (payment receipts, point confirmations).
  • To send platform updates and promotional offers (you may opt out at any time).
  • To improve our services, analyse usage patterns, and prevent fraud.
  • To comply with legal obligations under Malaysian law.

4. Payment Processors

We use the following third-party payment processors:

  • Billplz Sdn. Bhd. — for FPX (online banking) payments. Your banking credentials are entered directly on Billplz's secure platform. See Billplz Privacy Policy.
  • Stripe, Inc. — for credit and debit card payments. Card details are handled by Stripe's PCI-DSS compliant infrastructure. See Stripe Privacy Policy.

5. Data Sharing

We do not sell or rent your personal information. We may share your data with:

  • Payment processors (Billplz, Stripe) solely to complete transactions.
  • Partner vendors only when required to fulfil a reward redemption (e.g., sending your name and email to the hotel or F&B partner).
  • Legal authorities if required by Malaysian law or court order.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience, remember your language preference, and analyse site traffic. You can disable cookies in your browser settings, though some features may not function correctly.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Transaction records are kept for a minimum of 7 years as required by Malaysian financial regulations. You may request deletion of your account by contacting us.

8. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate or incomplete data.
  • Withdraw consent to receive marketing communications.
  • Request deletion of your personal data (subject to legal retention requirements).

To exercise any of these rights, contact us at hello@ganjaranx.com.

9. Security

We implement industry-standard security measures including HTTPS encryption, secure API key management, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Platform is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of the Platform after changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: